Return & Exchange Policy
We have a quick and an easy exchange and/or return policy. However, you need to keep in mind the following before making a request for an exchange or a return:
- We accept exchange as well as return for all products within 7 days starting from the day they are delivered to customers.
- Products must have been unused and remain unwashed by the customers
- For claiming the exchange or the return policy, the products and articles must have all tags intact, and the customer must share a copy of the original receipt with us to claim the refund or the exchange
- Requests for exchanges and returns must take place through generating a formal request at our whatsapp no +92 320 1114422
- Customers will be responsible for shipping the merchandise back to us via courier for the exchange or return requests to progress and proceed
- After receiving the merchandise back from the customers, we will initiate the exchange or the return process
- The return and the exchange processes will only be conducted and carried forward after conducting a thorough check of the merchandise in question
- If the merchandise that has been returned to us is damaged in any way, we will not initiate the exchange or the return process. The customer will additionally need to pay courier charges for receiving the merchandise back through delivery
- Delivery Charges Rs 180 will be detucted from the total amount in case of Refund
- Mamas Little will not take any responsibility for items and merchandise that have been damaged during the delivery process
For exchange: Under the exchange process, customers can change size of the product or change the product with some other product, in this case customers will be offered store credit where they can use to shop for other items from our website.
For Return: For customers who want a return, refund will be made through easy paisa, jazz cash or bank account and you will be required to share your account details.